Airport Transfers & Shuttles

All airport and hotel-to-venue shuttles are included in your Playing in the Sand package. You will be transported upon arrival at the Cancún International Airport, to one of our gorgeous resorts. Please note: all airport shuttles will service Cancún International Airport (CUN).

Each night, performances will take place on the beach at our concert venue Playa Azul, located a short walk from the Barceló Maya Beach resort. All hotel-to-venue shuttles will be provided, and there will be specific shuttle times available from your hotel to the event. These times will ensure that you can completely immerse yourself in enjoying the beauty at your resort by day, while not missing a single note of music at night. You will be safely dropped back at your hotel each night at the end of the show.

Our CID Presents Guest Services team will reach out in the coming months to collect your travel details. At that time, all shuttle transportation will be coordinated. From the moment you step off your plane, until the minute that your Playing in the Sand experience is coming to an end, you won’t have a thing to worry about—all your local travel and accommodations will be easy, smooth, and enjoyable.

Travel Insurance

Cover your trip with a Travel Guard travel insurance plan

Contact Info

If you are not able to find the answer to your questions on our FAQ page, please feel free to reach out at ANY time to our Playing in the Sand direct information lines. A CID Presents Guest Services representative will be happy to help, and direct you to the correct information.

Guest Services can be reached at:
10AM – 6PM ET, 7 Days a Week

Keep an eye on the FAQ page for new and updated information—as well as our official Facebook page for Playing in the Sand.

Terms & Conditions

Purchase & Cancellation

Playing in the Sand is rain or shine. No returns, exchanges, transfers or cancellations. Everyone and all items are subject to search upon entry and at any time inside the venue.

If you purchase a Playing in the Sand package as a gift for someone else, you MUST notify CID Presents within 48 hours of your purchase, with the name change information.

Lineup and set times are subject to change. Hotel and resort information subject to change. Check back here often for more FAQs and make sure you understand the event’s Purchase Policy.

Age Limit

You must be at least eighteen (18) years old to purchase a ticket. Guests seventeen (17) years of age or younger may attend the event if accompanied by their parents or legal guardian (with valid proof of such) at all times. Please check the family pricing grid for more information on bringing guests who are (17) years of age or younger.

Prohibited items

You and your belongings may be searched upon entry. Please respect the resort and your fellow fans. If you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.

  • NO Illegal Drugs or Drug Paraphernalia
  • NO Weapons
  • NO Squirt Guns, Toy Guns, or anything else that
    resembles a weapon
  • NO Outside Food or Beverages
  • NO Fireworks or Sparklers
  • NO Chairs
  • NO Coolers, Baskets, and/or Large Bags
  • NO Glass Bottles or Containers
  • NO Professional Video Cameras or Cameras
  • NO Professional-Like Cameras
  • NO Drones
  • NO Tripods
  • NO Tents
  • NO Tarps
  • NO Flags or Totems (or anything else that might block someone’s view)
  • NO Umbrellas
  • NO Animals (with the exception of pre-approved service animals)
  • NO Bicycles, Skateboards, Scooters, or personal motorized vehicles unless an ADA approved device
  • NO Jewelry with Spikes or Studs
  • NO Laser Pens/Pointers
  • NO Glow Sticks
  • NO Japanese Lanterns
  • NO Kites
  • NO Unauthorized or Unlicensed Vending