New Waitlist FAQ
No. We are still exploring the possibility of another Playing In The Sand weekend.
Please join the waitlist here. Your credit card will NOT be charged.
Should an additional event be announced, it will be useful to understand the demand for each room-type so we are prompting you to select one via the waitlist right now. That being said, signing up now does not impact what you could book – should an additional event be announced. It’s simply to understand demand for different room-types.
There are an extremely limited number of villa and 4-night options which may not be available for a potential second weekend so we have not opened those packages up to the waitlist. If a second weekend is announced we will reach out to everyone to explain the process and these packages may be available with very low inventory.
No. You will be contacted directly if another event is confirmed.
No. You will not be charged for any package you sign up for at this point on the waitlist.
Should an additional event be announced, we will reach out to all current Playing In The Sand purchasers with options.
If another weekend is confirmed we will announce the details right away.
The Alumni Pre-Sale will begin on April 7th at 1 PM ET. All guests that have attended Playing in the Sand in years past will have access to purchase packages at this time and will receive instructions via email.
Previous Playing in the Sand purchasers and guests will be invited to a limited pre-sale with the ability to purchase an all-inclusive package via a code that will be emailed to them prior to the pre-sale.
At the time of purchase, you will be able to choose between paying for your package in full or taking advantage of our payment plan. If you select our payment plan option, there will be a $50 processing fee which will be split across all installments.
Please note: the payment plan option must be selected during the checkout process and cannot be applied after the order has been submitted. Payment plans cannot be used for waitlist packages.
During the initial purchase, you will only be able to use one credit card. If you opted for the payment plan and need to change your credit card to make the next payment, you may do so by logging into your account HERE.
Please note: the card charged for the previous payment for the payment plan will be automatically charged for any proceeding charges unless the billing information is changed via the procedure above. If you leave the same credit card on file throughout the payment plan, that card will be automatically charged for each payment and no action will be needed on your end.
If you select our payment plan option, there will be a $50 processing fee which will be split across all installments. During the purchase process, there will be an optional add-on fee to offset your carbon emissions. Otherwise, there are no additional ticketing fees on top of the prices you see.
All Playing in the Sand packages provide an all-inclusive experience within the concert venue for four (4) nights. Please note: the Moon Palace may offer extra amenities that are not included in the resort’s all-inclusive plans, such as spa treatments, exclusive dining experiences, off-site adventures, and more. Finally, please be aware that all Mexico residents/subjects will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the resort at check-in. Important: any non-residents who fail to provide their passports and immigration cards to the resort at check-in, will also incur this charge.
As announced by the Quintana Roo government on March 19, 2021, beginning April 1, all international visitors to the Mexican state of Quintana Roo, 15 years and older, will need to pay a Tourist Usage Fee of $224 Mexican pesos (MXN), approximately $10 USD depending on the exchange rate.
Each Playing in the Sand package includes ONE room at your chosen resort property unless otherwise noted. If you purchase a package for four, the package includes ONE room with TWO beds. The following rooms will have more than one bedroom:
- Sunrise Superior Deluxe Family Connected (2 rooms)
- Sunrise Two Bedroom Oceanfront Presidential Suites, including Stage View and Venue Front (2 rooms)
- Sunrise Two Bedroom Diamond Presidential Suite (2 rooms)
- Golf Course Two Bedroom Suite (2 rooms)
- Golf Course Two Bedroom Villa (2 rooms)
- Nizuc Superior Deluxe Family Connected (2 rooms)
- Nizuc Three Bedroom Villa (3 rooms)
- Nizuc Residence (4 rooms)
- The Grand Deluxe Family Connected (2 rooms)
- The Grand Two Bedroom Presidential (2 rooms)
- The Grand 3 Bedroom Villa (3 rooms)
- The Grand 4 Bedroom Villa (4 rooms)
Yes! We have the ability to customize packages and build uniquely enhanced experiences like never before. These include our luxurious Villas and Residence suites. For exclusive offers such as unique package options, weddings, corporate functions, large parties (10 rooms or more), or to customize your experience, please contact us directly at firstname.lastname@example.org.
You can bring kids to Playing in the Sand, however, you will need to add them to your package during the purchase process. Infants (ages 0-3) are free, children (ages 4-12) pricing is listed HERE, and anyone 13 years or older at the time of the event is full price.
- You will be able to add on any additional infants and/or children to any room-types that allow them during the purchase process, availability permitting. Please check the children’s occupancy grid HERE in order to make sure you choose a package that allows you to bring your desired family members.
- A birth certificate/government-issued I.D. will be required at check-in for all children.
Please note: children will not receive merchandise as part of their Playing in the Sand package.
The Moon Palace only has accessible rooms in the Deluxe King or Two Double room type category and these rooms are limited. These accessible rooms are the same as all other Deluxe rooms but offer a wider door frame and an accessible bathroom. If you require an accessible room, please purchase one of the following package types:
- Sunrise Deluxe – King or Two Doubles
- Nizuc Deluxe – King or Two Doubles
- The Grand Deluxe – King or Two Doubles
*Accessible rooms are NOT available in the Golf Course resort section*
If you have purchased a package with a higher tired room but require accessibility, please reach out to Guest Services to update your package type.
Please note: you may also rent a shower chair to add to any room type
No, airfare is not included. Each Playing in the Sand package includes concert access, resort accommodations, food and drink, and shuttle transportation between Cancún International Airport and the Moon Palace Cancun.
Additional nights will not be available for 4-night packages. However, additional nights will be available for the following 5 and 6-night packages:
6 Night Packages
- Additional night of January 11th
- Additional night of January 18th
5 Night Packages
- (Wed Check In): Additional night of January 11th
- (Thurs Check In): Additional night of January 18th
If you wish to purchase a package as a gift for someone else, you MUST enter the recipient’s name during the purchase process. Before completing the process, you will be prompted to provide the name of the lead guest on the order – please put the gift-recipient’s name in this field. Please note – the name in this field cannot be modified after the purchase. All other guests’ info in the package will be provided via the Guest Dashboard once that is released.
As long as all guests have been registered by the original purchaser via the Guest Dashboard, each guest may arrive separately and still experience a seamless check-in.
CID Presents will closely monitor relevant recommendations and guidelines imposed by local authorities and The World Health Organization to ensure a safe experience for all guests. If, for circumstances outside of our control, it is deemed unsafe to produce this event, a full refund will be issued on the credit card used to purchase.