The health and safety of our guests, artists and staff is our highest priority. For more information regarding COVID-19 policies, please click here.
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at firstname.lastname@example.org. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.
CID Presents is committed to providing an inclusive experience for guests of all abilities. If at any time you have specific questions or concerns about the accessibility of the event please reach out to our guest services team at 888-377-3810 or at email@example.com. We encourage you to make any requests as far in advance as possible to enhance our ability to evaluate and fulfill the request.
Please Note: Service animals cannot be accommodated. We sincerely apologize for any inconvenience.
- January 7-10 Event: Dead & Company will play three nights between Friday (1/7) and Monday (1/10). While the specific set schedule is not confirmed, the music will begin on Friday 1/7, so please plan accordingly!
- January 13-16 Event: Dead & Company will play three nights between Thursday (1/13) and Sunday (1/16). While the specific set schedule is not confirmed, the music will begin on Thursday 1/13, so please plan accordingly!
January 7-10 Event: check-in and check-out dates depend on what type of package you purchase.
- All 4-Night packages check in on Friday, January 7th and check out Tuesday, January 11th
- All 5-Night packages check in on Thursday, January 6th and check out on Tuesday, January 11th OR Friday, January 7th and check out on Wednesday, January 12th
- All 6-Night packages check in on Thursday, January 6th and check out on Wednesday, January 12th
January 13-16 Event: check-in and check-out dates depend on what type of package you purchase.
- All 4-Night packages check in on Thursday, January 13th and check out Monday, January 17th
- All 5-Night packages check in on Wednesday, January 12th and check out on Monday, January 17th OR Thursday, January 13th and check out on Tuesday, January 18th
- All 6-Night packages check in on Wednesday, January 12th and check out on Tuesday, January 18th
The concerts will be held at our beautiful ocean-side venue on the North beach of the Moon Palace Cancun resort. Sunrise rooms are the closest to the venue, while Nizuc is just a short walk away. Guest staying at The Grand or Golf Course Villas area are slightly further away but will have access to multiple transportation methods to and from the show each night. Please refer to the venue map HERE for the resort layout.
You must be at least eighteen (18) years old to purchase a Playing in the Sand package. Please check HERE for more information on bringing guests who are seventeen (17) years of age or younger.
The earlier you arrive, the better! Specific set times will be announced closer to the event, but we advise all guests to factor in at least 1.5 hours (with the potential of up to 3-4 hours) to get from Cancún International Airport, through customs, on the shuttle, and checked in to the resort!
If traveling from outside of Mexico—including all guests coming from the U.S.—you must have a valid passport with no exception. Mexico has VERY specific passport requirements that all visitors must abide by. You can review these important requirements HERE.
PLEASE NOTE: You will also be required to provide your passport upon check-in. We encourage you to PLEASE check your passport ASAP and make sure that it’s up to date. There may be major hassles and extra costs associated with trying to obtain a passport last minute.
Yes, shuttle transportation between Cancún International Airport and the Moon Palace Cancún resort is included in your package. There will be a deadline, within one month of the event, by which all guest flight information should be submitted in the Guest Dashboard. We will send out the guest dashboard in the near future – please stay tuned for it!
Please note: shuttle transportation is only included between Cancún International Airport and the Moon Palace Cancun; no other airports or resorts in the area will be serviced.
Flight information will be collected in the Guest Dashboard to coordinate your shuttle transportation. In order to accurately plan the shuttle schedule, there will be a deadline, within one month of the event, by which all guest flight information should be submitted in the Guest Dashboard. Any guest who has not provided this information by the deadline may need to utilize airport shuttles on a standby basis.
The primary purchaser’s information is submitted when buying the package (please note: the name of the lead guest/primary purchaser cannot be changed after this time). In the coming months after your purchase, you will be sent login details for the Guest Dashboard where you can submit your guest information. All guest names for each package must be submitted within the Guest Dashboard by the specified deadline. For the Jan 7-10 event, the deadline will be December 7th. For the Jan 13-16 event, the deadline will be December 13th. After this date, there will be a $100 fee to add or change a guest name to your package for check in.
All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Yes! You can learn more and purchase travel insurance HERE. Please note that the Travel Insurance is overseen by a third party, who settles any claims independently of the CID Presents team.
In the event of a full cancellation for any reason, a refund will be issued on the credit card used to purchase your package.
Please Note: Only guests with a valid package in good standing on payments would be eligible to receive a refund if the event was cancelled.
Our refund policy will remain as it has been in previous years and can be reviewed here. All packages are non-refundable. That being said, if you or your guests cannot attend due to an emergency please reach out to our Guest Services team. We will be happy to walk you through any possible options available to you. It is recommended that you consider purchasing “Cancel For Any Reason Travel Insurance” from a third party, but is not required as a part of your purchase from us.
Claro que si!